Refund policy
Return & Refund Policy – Mayla
At Mayla, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and resolution options below.
Return Window
• Returns can be requested within 14 days of delivery
• All return requests must be submitted by email to info@mayla.com
• Returns must be approved before sending any items back
Common Situations & Our Solutions
Wrong Size Ordered
If the size does not fit as expected, we offer two solutions:
• Free replacement of the correct size (customer only pays shipping costs)
or
• Return for store credit equal to the original order amount (return shipping is the customer’s responsibility)
Product Quality Concerns / Not as Expected
If you feel the product does not meet your expectations:
• We offer a replacement product, or
• A return for store credit once the item is received and inspected
Cash refunds are not available.
Wrong or Missing Item
If you received the wrong item or something is missing:
• We will send a replacement free of charge
or
• Provide store credit if preferred
Damaged on Arrival
If your item arrives damaged:
• Please email clear photos within 5 days of delivery
• We will send a replacement free of charge
Refund Method
• All approved returns are refunded via store credit only
• Store credit equals the full purchase amount
• Store credit can be used on any future order
• Refunds to the original payment method are not offered
How to Return an Item
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Email info@mayla.com within 14 days of delivery
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Wait for return approval and return address
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Ship the item securely
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Share the tracking number
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Store credit is issued within 5 days after ins